·¬ÇÑÉçÇø

1. Device Updates
   • Verify that all of your devices are fully up to date, including the operating system and all installed software.
2. Full Antivirus / Anti-Malware Scan
   • Perform a full scan of your device using antivirus or anti-malware software. If threats are detected, they must be removed. The scan must be rerun until no threats remain. Please disregard any threat scores or severity ratings; the objective is complete threat removal.
3. Passphrase Reset
   • Reset your passphrase using the UTSA Passphrase Portal:
4. Account Re-Enablement
   • If your account is currently disabled, it may be re-enabled only after all required steps have been completed. If you are unsure about this process, please reach out to a Tech Café at 210-458-5555 or techcafe@utsa.edu for assistance.
5. Duo Device Review
   • Review your Duo account for any unrecognized or unfamiliar devices. Any unknown devices must be removed immediately. Visit  to follow instructions.
6. Outlook Forwarding Rule Review
   • Review your Outlook account for any unauthorized forwarding rules and remove them if present. Follow the links for more information.
     • Outlook Desktop App
       • Mac:
       • Windows:
     • Outlook on the Web (must be checked):
7. Direct Deposit Review (Staff/Faculty Only)
   • If you are a staff or faculty member, you must review your Direct Deposit information in PeopleSoft to ensure no unauthorized changes have occurred.

Visit the . Click on the "Reset Your Passphrase" tile and follow the prompts to enter your myUTSA ID. Select your contact phone number or non-UTSA email address as your contact information selection. Follow the prompts to send your passphrase request to either your contact telephone number or non-UTSA email address. You have a two-hour timeframe before the passphrase request expires.